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Aon's Talent and Organizational Consulting

Talent and Organization

Regardless of size, geography or industry, every organization makes significant investments in its talent. Success requires visionary leaders, exceptional talent at all levels, and the right strategies to keep that talent current, motivated and focused. Aon’s consultants drive organizational success through leadership development, efficient talent management and mitigation of human capital risk.

We help our clients develop comprehensive, disciplined strategies for managing talent worldwide, by helping them create fully integrated talent strategies that work across borders, engage their employees, and achieve superior results.

We offer forward-looking solutions to help you:

  • Identify and develop the leadership talent needed for business success – now and in the future
  • Attract, select, manage, engage, reward and retain the right talent
  • Improve organizational effectiveness and the effectiveness of the HR function
  • Communicate to drive the right employee behaviours

We have consultants dedicated to making sure your programs, policies and processes support a culture of high performance where teamwork, accountability, results and recognition are paramount. Our solutions are backed by a wealth of world-class data, as well as our experience delivering HR services to nearly 20 million people.

Leadership Assessment and Development

Identifying and developing leadership talent is one of the most critical business needs in the modern workplace. Our award-winning solutions have helped organizations of all sizes—including some of the world’s largest—identify and grow their next generation of leaders.

Using competency-based leadership assessment and development programs—including web-based leadership simulations, executive coaching, feedback-intense development workshops, and ongoing action learning—we help clients increase leadership retention and improve leadership effectiveness.

Communication Consulting

Aon uses a proven communication process to drive behaviours among employees that lead to organizational success. Our communication strategies, total rewards solutions, and personalized communications—including Benefacts®—help clients to:

  • Enable employee involvement in health care and retirement decisions
  • Attract and retain top talent in support of the organization’s long-term needs
  • Build engagement among an increasingly diverse employee population


Low employee engagement is pervasive—nearly half of the world's employees are not engaged. Our research across more than 7,000 organizations indicates that each disengaged employee costs your organization an average of $10,000 in profit annually. Can you afford this hidden expense?

At Aon, we use employee engagement as a key performance metric to measure the resilience and sustainability of your organization. We define "engagement" as the emotional and intellectual involvement that motivates employees to do their best work and contribute to your organization's success.

We are the leader in integrating engagement research with practical application. Engagement is a concept we pioneered in the early '90s, and we have conducted surveys in more than 120 countries, in 60 languages, and in nearly every industry, including our annual Best Employers in Canada study. We provide insights into employee survey results so that actions are targeted and have a high impact on business results. Our solution is complete—from survey design to reporting, action planning, and implementation.

HR Effectiveness

The HR function is under tremendous pressure to prove its value by creating a more productive, results-oriented workforce, while simultaneously reducing operating expenses. In other words, HR needs to get more from less—and provide measurable results to prove it.

Our HR strategy consultants help you boost HR effectiveness, efficiency and bottom-line results by identifying your precise needs and focusing on opportunities to re-allocate your resources to the critical HR issues that drive business results.

Organizational Change

In every business environment, organizations need strategies and structured plans to manage change, minimize risk, and guide organizational initiatives. Aon assists organizations in transforming themselves and building the internal capability to respond to market changes. We look at each situation holistically, from the core of an organization to external factors and business environment.

We improve efficiency, productivity, and workforce commitment. We also help clients achieve mergers & acquisition goals, reduce re-engineering costs, and improve customer satisfaction.

Call Center Solutions

Because it is seven times more costly to attract a new customer than to retain an existing one, businesses are more competitive when they hold on to their customer base. It takes genuine service excellence to generate brand loyalty and prevent customer attrition. Organizations that excel at delivering great service create a competitive advantage.

Our call centre performance experts provide specialized services geared toward transforming your service culture and improving customer service. Our solutions improve customer loyalty and satisfaction.

Talent Strategy, Acquisition, and Management

Securing, retaining, and maximizing top talent is the result of a thoughtfully designed talent strategy. In addition to our leadership and assessment work, Aon helps clients anticipate talent needs with workforce planning solutions that align HR with business strategy. We also help clients attract, process and acquire the right talent for their current business needs.

To learn more about Aon's Talent and Organization consulting services and how your company can benefit, contact your local Aon consultant or e-mail us at canada.retirement@aon.com.

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