Call Center Monitoring Solutions

Service Excellence

In a competition for customers, ”service as usual“ often doesn’t work. Winners offer unparalleled service to their best customers, ensuring loyalty.

Aon Call Center Consulting helps organizations become winners in service leadership by providing service culture transformation, recruitment, assessment, testing, telephone-based simulations, quality call center monitoring, performance management, training, development, talent retention, customer surveys, customer service coaching, and workforce planning.

Our call center consulting solutions have demonstrated value and impact for our Fortune 500 and large public sector clients where we have:

• Grown the customer base by 12 percent in nine months
• Improved customer satisfaction scores by 22 percent
• Increased service quality metrics by 45 percent in 16 months
• Reduced turnover rate of customer service staff by 18 percent over 12 months

Customer Contact Monitoring

Aon Consulting offers an innovative, customizable and results-oriented customer contact monitoring solution. Our programs deliver detailed, behavior-based assessments of individuals, the team, and the call center with improvement recommendations. Our highly-trained assessors listen to calls with the ear of the customer.

Backed by over 30 years of experience in the delivery of large-scale, cost-effective, high-quality human resources services to global organizations, our monitoring programs:

• Increase customer satisfaction and sales effectiveness
• Reduce expenses
• Dramatically improve business results

For more information about Aon call center consulting solutions please expand the request more info form and let us know how we can help you.