Join Aon in Malta
Be part of an environment where every colleague feels safe and comfortable being their authentic self.
What We Do
Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Our colleagues provide our clients in over 120 countries with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.
How Do We Serve Our Clients From Malta
Aon presently operates in Malta under two entities:
- Aon Insurance Managers (Malta) PCC Limited is authorised by the Malta Financial Services Authority as an Insurance Manager under the Insurance Distribution Act (Cap. 487) and a Company Service Provider pursuant to the Company Service Providers Act (Cap. 529).
- Aon Malta Affinity Services Limited (Company Registration Number: C 100223) is a private limited liability company established under the laws of Malta and authorised by the Malta Financial Services Authority to transact insurance as an Insurance Agent pursuant to the Insurance Distribution Act (Cap. 487).
Aon Affinity - Customer Contact Centre*
The Contact Centre manages omnichannel customer interactions, both inbound and outbound for automotive insurance across Europe. There are three teams within the Contact Centre:
- Customer Acquisition - where a customer requires automotive insurance they will be able to reach a licensed Aon agent in their native language
- Customer Success - if during the policy lifecycle a customer has any queries related to the scope of the coverage or requires a change to their policy, then Customer Success Contact Centre will process the request.
- Claims Contact Centre - a first notification of loss (a claim) will be gathered by the Claims Contact Centre via multiple channels - phone, email, mail, web portal, and then processed in cooperation with Claims Operations team.
Aon Affinity - Business Operations*
Business Operations is devoted to producing the insurance product and carrying out administrative functions that assist client-facing positions in performing their sales and service activities. There are two teams within Business Operations:
- Policy Management Administration - post sale, the Policy Administration team will produce all required documentation, process renewals and resolve any underwriting issues.
- Claims Operations - After a claim is captured by the Contact Centre, the Claims Operations team will handle claims by interacting with respective vendors - body repair shops, lawyers, medical experts etc. to successfully resolve a claim on behalf of a customer.
Aon’s Captive & Insurance Management
Since its incorporation in 2005, Aon’s Captive & Insurance Management office in Malta has provided insurance management services to affiliated insurance companies, (re)insurance companies and protected cell companies (PCCs).
We manage Aon’s European Protected Cell vehicles, domiciled in Malta, called White Rock, which is one of the leading Protected Cell facilities in the EU. With over 100 years’ combined experience in insurance, we provide our clients with on-going management services, including underwriting, finance, compliance, risk management, company secretarial, reinsurance, claims, investment, regulatory and consulting, including Solvency II.
What It Feels Like to Belong at Aon
As a firm, Aon is committed to creating a work environment where every colleague feels safe and comfortable being their authentic self, experiences a sense of belonging, is empowered to reach their full professional potential and is valued for the unique perspectives and talents they bring.
What You May Expect From Us
We’re aware that the wellbeing of our employees results in excellent work achievements and so we offer our employees benefits that support their professional development as well as their personal life.
Wellbeing
Your wellbeing is important to us and while wellbeing has many components, emotional wellbeing and resilience impact every aspect your life.
To support the medical care of all Aon colleagues, the health insurance we provide gives you free access to international medical centres, including dental and vision care.
We know how important it is to care not only about our colleagues’ physical wellbeing but also mental health. That is why our colleagues get round-the-clock access to the International Employee Assistance Program, which provides a safe and professional place for psychological support in a virtual space.
Smart Working
Flexible working hours allow you to adjust the work to your lifestyle and needs based on the discussion with you manager. We are a remote-friendly firm so colleagues may benefit from our work-from-home option as well.
We value contributions made by our people and appreciate their hard work. For this reason, our aim is to encourage internal moves and promotions. We also support professional development of our colleagues and provide a wide range of on-line and professional training resources.
Unique Workplace Culture
Our colleagues create a diverse and inclusive workplace where every colleague feels safe and comfortable being their authentic self. We also value openness and authenticity and believe in the power of feedback.
We build the employee-recognition culture at Aon every day, having multiple recognition programs which support that. We are also aware of our social responsibility and our impact, and we are proud of our charity actions supporting local communities. Join Aon and find out for yourself!
Recruitment Process
We believe that satisfied employees who can grow with us are the key to the success of the entire company. The recruitment process consists of four simple steps during which our recruitment team will get to know you.
Step 1
Apply
Step 2
Phone Conversation
with our HR Representative
Step 3
Language test or tests,
if required
Step 4
On-line or face-to-face
interview
Meet Our Team
Contact Us
Registered Office:
Avenue 77, Blocks A & B, Level 3, Triq in-Negozju, Zone 3,
Central Business District, Birkirkara CBD 3010, Malta.
avenue77.com.mt