Coupa Purchase Orders
There are three ways of receiving purchase orders from Aon:
Frequently Asked Questions
Q: How do I receive the Purchase Order (PO) notification?
A: PO notification is sent to the e-mail address that is set up in our system for PO transmission. Please contact GSM HelpDesk (
gsmhelpdesk@aon.com) to confirm or change this e-mail address.
Q: What can I see on my purchase order?
Q: How can I update the email address for receiving purchase orders?
Q: How to add more persons to see purchase orders?
Q: Where do I find Terms &Conditions (T&C)?
A: T&C can be found at the bottom of every purchase order.
Q: How do I proceed with the PO change request?
A: You will be notified whenever the details of an already generated purchase order are changed by Aon. Please proceed with invoicing such PO according to its updated details. It can be done either by making PO flip against the new PO email you receive along with the PO change notification, or - if you use CSP - the current version of such PO will be available for invoicing in your portal.
Q: Should I and how do I acknowledge the purchase order?
A: Even though acknowledging the PO is optional, Aon strongly recommends doing so as soon as a PO is received. This action can be completed in two ways:
- in CSP directly from the PO page, by selecting the “Acknowledged” checkbox.
- via the PO email you receive from Aon, by choosing the “Acknowledge PO” button.
For more details please refer to PO Transmission & Acknowledgement.