| Who is responsible for your information? |
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Personal Information is collected by each member of the Aon group as organisations bound by the Act. A full list of our group entities is listed above. Aon entities also provide services to our clients. Where this is the case, we will process your Personal Information in line with our legal obligations and contractual commitments with our clients. |
| What is Personal Information? |
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Personal Information is generally considered to be information or opinion that allows others to identify you. This includes your name, gender, contact details, as well as your health and financial information.
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| Why do we collect your Personal Information? |
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We will generally collect Personal Information that is reasonably necessary to offer and administer our services and products, and those offered by the global Aon Group of companies.
Further reasons we may collect your Personal Information include:
Legal and regulatory obligations
The collection and use of some aspects of your Personal Information is necessary to enable us to meet our legal and regulatory obligations. For example, Aon is licensed and regulated by certain industry regulators and is required to provide some services in accordance with relevant regulatory rules.
Preventing and detecting fraud
We will use your Personal Information, including information relating to criminal convictions or alleged offences to prevent and detect fraud, other financial crime, and crime generally in the insurance and financial services industry.
Legitimate interests
The collection and use of some aspects of your Personal Informationis necessary to enable us to pursue our legitimate commercial interests.
For example, we have legitimate interests in:
- providing professional services across our global solution lines;
- operating our business, and managing and developing our relationships with clients and suppliers;
- understanding and responding to inquiries;
- receiving information from third parties and Aon affiliates to provide services;
- sharing data in connection with mergers and acquisitions and transfers of business;
- improving our services;
- understanding how our clients use our services and websites;
- developing and identifying products and services that may interest our clients,
- conducting market or customer satisfaction research; and
- developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.
Where we collect and use your Personal Information, we shall take appropriate steps to ensure the processing does not infringe the rights and freedoms conferred to you under the applicable Australian data privacy laws. |
| What type of information can we collect from you? |
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a. Basic personal details, such as your name, addresscontact details, date of birth, age, gender and marital status;
b. Unique identifiers such as Driver’sLicense Number;
c. Demographic details, such as information about your age, gender, race, marital status, lifestyle, and insurance requirements;
d. Employment information such as role, employment status (such as full/part time, contract), salary information, employment benefits, and employment history;
e. Health information about your health status, medical recordsand medical assessment outcomes in relation to life, heath, professional liability and workers compensation insurance, membership of professional or trade associations and sexual preferences.
f. Benefits Information such as benefits elections, pension entitlements information, date of retirement and any relevant matters impacting your benefits such as voluntary contributions, pension sharing orders, tax protections or other adjustments.
g. Financial details such as payment card and bank account details, details of your credit history and bankruptcy status, salary, third-party deductions and bonus payments;
h. Claims details such as information about any claims concerning your or your employer’s insurance policy;
i. Your marketing preferences; such as interests and preferred language, and whether you’d like to receive certain information from us
j. Online information: e.g., information about your visits to our websites;
k. Events information such as information about your interest in and attendance at our events, including provision of feedback forms;
l. Social media information such as interactions (e.g., likes and posts) with our social media presence; and
m. Criminal records information such as the existence of or alleged criminal offences, or confirmation of clean criminal records.
n. Mobile Devices: we may collect your unique device identifier and mobile device IP address as well as information about your device operating system, mobile carrier and your location
o. Driving history, certifications and insurance details: such as driving licence details, the period for which a licence has been held, existing and previous insurance policy details, previous accident and claims history and details of any motoring convictions |
What can happen if you don’t provide us with your information, or provide us with information that is incomplete or inaccurate?
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If you do not provide the information we request, we or those involved with the provision of the service or product, may not be able to provide the appropriate type or level of service or product. |
How do we collect this information?
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The Personal Information we collect varies depending upon the nature of our services. This Privacy Statement provides an overview of the categories of Personal Information we collect and the purposes for which we use it.
Aon collects Personal Informationin the following ways:
Information you provide to us
Aon will collect information directly from you (unless impracticable or unreasonable to do so), this can include when you:
- Request a service from us;
- Visit an Aon site or attend an Aon event;
- Apply for a position at Aon;
- Contact us with a complaint or query;
- Engage with us over social media; or
- Register with or use any of our websites or applications.
You are required to provide any Personal Information we reasonably require (in a form acceptable to us) to meet our obligations in connection with the services we provide to you, including any legal and regulatory obligations. Where you fail to provide or delay in providing information, we reasonably require to fulfill these obligations, we may be unable to offer the services to you and/or we may terminate the services provided with immediate effect.
Where you provide Personal Information to Aon about third-party individuals (e.g., information about your spouse, civil partner, child(ren), dependents or emergency contacts), where appropriate, you should provide these individuals with a copy of this Privacy Statement beforehand or ensure they are otherwise made aware of how their information will be used by Aon.
Information we automatically collect
In some instances, we automatically collect certain types of information when you visit our websites and through e-mails that we may exchange. Automated technologies may include the use of web server logs to collect IP addresses, "cookies" and web beacons. Further information about our use of cookies can be found in our Cookie Notice
Information we collect from clients or third parties
When we provide the services to our clients, we may collect Personal Information from our third parties about you, such as your name, contact details, date of birth, gender, marital status, financial details, employment details, and benefit coverage. We may also collect (in each case as strictly relevant to the services we provide) sensitive information about you, such as health information in relation to life, health, professional liability and workers compensation insurance or employee benefit programs sponsored by your employer.
If permitted to do so by law we may collect information from other companies within the Aon Group, third parties such as our affiliates, Authorised Representatives, or other third parties such as Administrators, employers, insurance companies, insurance brokers or agents, credit organisations, motor vehicle and driver licensing authorities, financial institutions, medical professionals, third parties (including industry associations) who may be arranging insurance cover for a group that you are a part of, law enforcement, dispute resolution, statutory and regulatory bodies, marketing lists and industry databases, publicly available sources, other government bodies, etc.
Upon your request, we will take reasonable steps to let you know how we have sourced your Personal Information, unless it is obvious from the circumstances that you would know or would reasonably expect us to have the information (such as where we are dealing with your advisers). |
| How do we notify you and obtain your consent? |
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Where required, we will obtain your consent to the purposes for which we intend to collect, use and disclose your Personal Information either at the time you engage us to provide you with a product or service, or as soon as practicable.
Otherwise, unless we hear from you by one of the means set out in this Privacy Statement, by visiting an Aon Website or using any of our products or services, or otherwise by providing us with your information, you agree to your information being managed in accordance with this Privacy Statement.
When you provide us your mobile device phone number as your contact phone number, you consent to the use of your mobile device phone number for the purposes identified in this Privacy Statement. If you choose to receive notifications from us on your mobile device (e.g. text notifications), you also consent to the use of your mobile phone number for that purpose.
You may modify or withdraw your consent at any time by contacting the privacy officer ([email protected]) or your Aon Group Representative. If you do not give us consent or subsequently modify or withdraw your consent, we may not be able to provide you with the products or services you want.
If you provide us with information about other individuals (such as employees, dependents etc.) you must obtain their consent for us to use their information in accordance with our Privacy Statement prior to your disclosure to us or otherwise let us know if this is not the case. |
| Modifying your consent and opting-out of marketing |
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You may modify or withdraw your consent oropt-out of receiving direct marketing at any time by contacting the Privacy Officer ([email protected]) or your Aon Group Representative.
If you receive electronic communications, such as an e-newsletter, you may unsubscribe at any time by following the instructions included in the communication.
If you previously chose to receive push notifications on your mobile device, you may manage your preferences either through your device or the application settings. Alternatively, you may uninstall the application by using the uninstall process available on your mobile device.
To prevent the use of cookies and the associated advertising, you need to adjust the settings on your browser to refuse all cookies. Our Cookie Notice contains guidance on how to disable cookies on many browser types. |
| How do we deal with unsolicited information? |
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Where we receive information that we have not requested (“unsolicited information”), we will determine whether that information is reasonably necessary for our functions or activities. We will handle the information in the same way that we handle information we have requested. |
| Do we collect information from children? |
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Our websites are not directed to children, and we do not knowingly collect Personal Information from children on our websites.
Certain Aon solution lines may process data related to children, such as their date of birth, address, and other identifiable information. This information is not collected directly from children, but from other parties such as from our client, the carrier, or directly from you as the parent or guardian of the child (e.g., so that the child may be named a beneficiary to an insurance policy or pension plan). |