New appointment sees Aon provide white glove service to customers

Sydney, 25 October, 2018 – Aon has appointed Laura Elliott as Benefits Concierge in its Specialties’ Health & Benefits team in a major boost to the company’s commitment to expanding its client advocacy model.

The new appointment enables Aon to provide a white glove service to those individuals requiring a health assessment in the Group Life insurance space.

Reporting to Health & Benefits Director, People Risk at Aon, Stuart Whitbread and working with the broader People Risk leadership team Ms. Elliott will be tasked with driving the Aon’s concierge service offering to executives and corporate members.

Mr. Whitbread said, “Laura’s diverse experience and expertise has enabled us to better leverage our capabilities across global and local corporate health and employee benefits.

“Laura’s experience makes for a true concierge style service offering to the high-end executives, with their personal concerns, situations and interests at the forefront. Her expertise will allow us to identify better service for our members and clients, and will ensure we are constantly providing an integrated, all-encompassing enhanced service experience.”

Aon’s Health and Benefits business delivers creative solutions for the corporate health and employee benefits market in Australia through powerful market insights driven by technology and real time data, and an engaging and personalised client experience.

“Our Benefits Concierge Service enhances client’s experience and ensures we are delivering a highly customer service centric approach to the medical underwriting process. It is crucial that we stay connected to our clients during this sensitive process, and that all of our clients receive a consistent, high-quality experience,” added Mr. Whitbread.

Commenting on her new role, Ms. Elliott said, “I’m delighted to contribute to Aon’s prestigious Health and Benefits business, and look forward to continuously driving positive client experience and ensuring all of our customers enjoy a seamless journey when it comes to their personal insurance needs.”  

Ms. Elliott joins Aon following ten years’ of experience in customer service roles, including positions supporting senior management.

About Aon

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.