Claims and Assistance

Aon Underwriting Managers manages claims under the following facilities:

Download a claim form and return to [email protected].

AonProtect personal accident and travel

• Cancellation or curtailment claim form
• Fatal accident claim form
• Medical expenses or medical emergency claim form
• Personal accident and sickness claim form
• Personal belongings, business equipment & money claim form
• Travel delay claim form
• Public liability claim form

AonProtect Academia onsite personal accident and offsite personal accident and travel

• Academia cancellation or curtailment claim form 
• Academia fatal accident claim form
• Academia medical expenses or medical emergency claim form 
• Academia personal accident claim form
• Academia personal belongings, business equipment & money claim form 
• Academia travel delay claim form 
• Academia public liability claim form 

All other insurance products

Please refer to your policy document for instructions on how to report a claim to the insurer.

AonProtect Personal Accident and Travel Assistance

AonProtect provide Emergency Travel Assistance 24/7/365

For details of the scope of services available for assistance and non-medical advice please download scope of AonProtect assistance services.

In cases of medical emergency our Travel Assistance document is intended to help you understand how to best use this service, please download AonProtect travel assistance.

For immediate help and to make a claim our phone lines are open 9:00am - 5:00pm Monday to Friday with message handling outside of these hours.

Download a claims form and return to [email protected]

t +44 (0)1737 783 740

Or alternatively you can email us on [email protected].

If you wish to write to us our address is:

Aon Underwriting Managers
Claims Department
Grosvenor House
65-71 London Rd
Redhill
Surrey
RH1 1LQ

Aon UK Limited is authorised and regulated by the Financial Conduct Authority FP.AUM.2024.169.GG (“FCA”) in relation to pensions and insurance distribution activities only. Aon UK Limited's FCA register number, as detailed on the Financial Services Register, is 310451. You can check this by visiting https://www.fca.org.uk/firms/financial-services-register or by contacting the FCA on 0800 111 6768. Only the sale of pensions, insurance, ISAs and mortgages constitute regulated activities and all other services are not regulated by the FCA. Aon UK Limited's VAT Registration is 480 8401 48. Aon UK Limited is registered in England and Wales. Registered number: 00210725. Registered office is: The Aon Centre, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AN. Some links on this website may redirect you to third party sites, Aon is not responsible for this content. Telephone calls are recorded and may be monitored.