Retail Benchmark Survey Participation

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Retail Benchmark Survey Participation

2025 Retail Benchmark Participation Survey & Data Call

Benchmark Participation Overview

Join our benchmark study to gain industry-leading insights to manage your retail casualty risk.

Thank you for your interest and participation in Aon’s 2025 Retail Benchmark Study. Since 2005, Aon’s Actuarial & Analytics Practice has conducted an industry leading benchmark study for the retail industry. The study provides actuarially determined benchmark statistics for retail workers’ compensation, general liability, and auto liability coverage.

Jump to Section

  1. Key Dates

  2. Participate Now

  3. FAQ

  4. Contact Our Team

Key Dates

Data Call Closes: June 1, 2025
Results Publication: September 2025 – Retail Symposium

The database underlying the industry benchmarks includes loss and exposure information from all 50 states. The study provides insights for casualty liability costs from various perspectives including:

  • Accident year ultimate Loss Costs and trends
  • Accident year ultimate non-zero Claim Frequency and Severity trends
  • Key States and Stores vs. Distribution Centers trends
  • Subgroup Benchmarks to differentiate experience for Department Stores, Grocers, Discount Variety, Specialty Retailers, Convenience Stores, etc.

If you have any questions or comments relating to the survey, please e-mail us at: retail.benchmark@aon.com or do not hesitate to contact one of our team members.

Participate Now

Aon Retail clients will need to complete Step 1 only.

All others will need to complete both Step 1 and Step 2.

Participation and Results

There is no charge for participation for current Aon clients. Aon prospects will be invoiced $5,000 to participate.  All participants who provide a complete submission will receive complimentary access to the completed benchmark report, along with one set of comparisons to a relevant peer group. If desired, participants can receive a more detailed individual comparison analysis for a consulting fee (starting at $7,500).

How Long Will It Take to Complete?

For Aon Retail clients: The Consent & Survey Questionnaire will take on average 10 minutes to complete.

For all others: You will need to complete two steps:

  • Step 1: The Consent & Survey Questionnaire will take on average 10 minutes to complete.
  • Step 2: Compiling documents for the data request will take on average 10 minutes.

Frequently Asked Questions

Do I need to agree to the consent terms & conditions?
Yes, if you do not agree, we cannot include you in the study or send you a free copy.

Who is best suited to complete the survey?
This survey is designed for retail risk managers and finance professionals.  Participants must have visibility and access to their casualty insurance renewal data.  In many cases, the casualty insurance broker is able to submit data on behalf of their retail client.

When are submissions due?
The deadline for all submissions is June 1, 2025.

Can I download and preview a copy of the consent & survey questionnaire?
Yes, you can preview the questionnaire in a PDF format by Click here to preview the Executive Summary.

Will my answers remain confidential?
Yes, all individual responses will remain confidential. Results will only be published in an aggregated manner in accordance with best practices for maintaining data confidentiality.

Questions?

Contact Our Project Lead

MaryAnne Burke
Managing Director Retail Practice Leader

Lisa Bellotti, Gregg Howard, Kristin Monopolis, Molly Payne
Retail Benchmark Team – Actuarial & Analytics