Our Impact: A Message From Our Head of Strategic Finance and Corporate Sustainability

Impact Report 2024

A Message From Elsa Ballard

From the Desk of Elsa Ballard, our Head of Strategic Finance and Corporate Sustainability:

Thank you for your interest in Aon’s 2024 Impact Report — which highlights progress in 2024 across our commitments related to sustainability, inclusion, wellbeing and governance.

The Report details the steps we took in 2024 to increase our environmental resiliency and advise clients on their environmental goals, innovative solutions we developed to support Ukraine and the International Federation of Red Cross and Red Crescent Societies, as well as other examples of positive outcomes we delivered for our colleagues, clients and communities.

Because of our Aon United structure — and the innovation made possible by our 3x3 Plan — we have continued to make progress across our core commitments and launched a series of new initiatives across key areas in 2024:

Environmental

Our strategy is focused on three major areas where we can drive meaningful impact: (1) Our own decarbonization efforts and investments in sustainability, (2) Our work to accelerate clients’ climate resiliency and response, and (3) Collaboration with leaders and organizations to scale our ambitions. As part of our commitment to sustainability, we are focused on achieving net-zero greenhouse gas emissions by 2030 for emissions attributable to our own operations (Scope 1 and Scope 2), working with colleagues, clients, suppliers and other stakeholders to further reduce our shared impact on the environment, and managing Scope 3 emissions through Responsible Sourcing. At the same time, we continue to innovate on behalf of our clients as they work to achieve their own environmental goals. And importantly, colleagues play a key role in this process — through driving innovation and efficiencies in collaboration with Aon Business Services and participating in many voluntary environmental projects in communities around the world.

Social

Our colleagues are at the core of everything we do as a firm, and our commitment to them is an essential part of how we do business. Creating an inclusive workplace and supporting colleague wellbeing are foundational to Aon’s culture and values and add to our colleagues’ sense of belonging. This is reflected in our annual Colleague Support Survey, which saw colleague engagement overall rising six points to 86 percent — meaning nearly nine in 10 colleagues felt engaged at Aon. Our values are also central to our workplace programs, philanthropic efforts and community initiatives, which help our communities prosper and grow.

Governance

Understanding and delivering innovative, trusted solutions to help businesses and communities address their risks and opportunities has never been more important. Therefore, our leadership team, internal structures and governance approach support effective decision making across the entire firm. The progress Aon has made across its 3x3 Plan — and the investment made in our global Aon Business Services operating platform — has enabled our firm to improve the quality of our content and capabilities, while simultaneously mitigating risk by standardizing our operations and client delivery model to provide an increasingly consistent service to our clients.

As one Aon United firm, our commitment to creating sustained value for our clients, colleagues and stakeholders is as strong as ever and we look forward to building on the progress we delivered in 2024.

Thank you,

Elsa Ballard
Head of Strategic Finance and Corporate Sustainability, Aon plc